Refund policy

Return and Refund Policy

Last Updated: 3 August 2026

At Kalaadhara (kalaadhara.com), we take immense pride in the meticulous craftsmanship and precision of our inventory. Due to the highly bespoke, handcrafted, and precisely engineered nature of our products—including custom oil paintings, Tanjore gold paintings, resin art, crochet fashion, and made-to-order 3D printed articles—we operate under an absolute and strict "No Return, No Refund, No Exchange" policy.

By completing a purchase on kalaadhara.com, you explicitly acknowledge, understand, and agree to be bound by the terms of this policy.

1. Absolute Final Sale Policy

WE DO NOT ACCEPT RETURNS, EXCHANGES, OR ISSUE REFUNDS UNDER ANY CIRCUMSTANCES. Because our artworks are meticulously handcrafted and our 3D printed items are fabricated on-demand specifically to your specifications, they cannot be restocked or resold.

  • We do not process refunds or exchanges for "buyer's remorse," changes of mind, or subjective dissatisfaction.

  • Slight aesthetic variations in color, texture, or 3D printing layer lines are inherent to the creation process and do not constitute a defect.

  • Please review all product dimensions, material specifications, and design proofs carefully before confirming your order.

2. No Order Cancellations

Once an order has been placed and payment has been processed, it immediately enters our production, printing, or commissioning queue. Therefore, orders cannot be canceled, modified, or altered once submitted. Kalaadhara holds no liability to refund any portion of an order that a customer attempts to cancel post-payment.

3. Transfer of Risk and Transit Damage

Kalaadhara takes the utmost care in securely packaging our art pieces and delicate 3D prints prior to dispatch. However, all purchases from Kalaadhara are made pursuant to a shipment contract.

This means that the risk of loss and title for such items pass to you upon our delivery to the courier/carrier.

  • Kalaadhara shall not be held liable or responsible for any damages, breakages, losses, or delays caused by third-party shipping carriers or logistics partners.

  • We do not issue refunds, store credits, or free replacements for items damaged or lost in transit.

  • Any and all claims for transit damage must be filed by the customer directly with the respective courier or shipping service.

4. Non-Deliverable or Refused Parcels

If a package is returned to us by the shipping carrier because the address provided by you was incorrect or incomplete, or because the parcel was refused upon delivery, your order will be considered forfeit. You will be entirely responsible for the original shipping cost and the cost of reshipping the item. No refunds or partial credits will be issued for refused or non-deliverable parcels.

5. Legal Exemptions & Dispute Resolution

By making a purchase, you agree to this strict No-Refund policy, acknowledging that Kalaadhara’s customized and bespoke goods are exempt from standard return mandates under the Consumer Protection (E-Commerce) Rules, 2020. Any disputes arising out of purchases or this policy shall be subject to the exclusive jurisdiction of the courts located in Surat, Gujarat, India.

For any queries regarding this policy prior to purchasing, please contact us at info@kalaadhara.com.