Privacy policy

Privacy Policy

Last Updated: August 3, 2026

Effective Date: August 3, 2026

Welcome to Kalaadhara ("we," "us," "our," or "The Art Village"). We operate the e-commerce store at kalaadhara.com, offering curated 3D printed products, original paintings, resin art, crochet items, and corporate gifts.

We respect your privacy and are committed to safeguarding your digital personal data. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or make a purchase, and outlines your rights under applicable data protection laws, including India’s Digital Personal Data Protection Act, 2023 (DPDP Act), the General Data Protection Regulation (GDPR), and the California Consumer Privacy Act (CCPA).

1. Definitions Under Applicable Law

  • Data Principal / Consumer / You: The individual to whom the personal data relates.

  • Data Fiduciary / Controller / Kalaadhara: The entity that determines the purpose and means of processing personal data.


  • Personal Data: Any data about an individual who is identifiable by or in relation to such data.

  • Consent Manager: An entity registered with the Data Protection Board of India that enables a Data Principal to give, manage, review, and withdraw consent.

2. Personal Information We Collect

We collect and process the following categories of personal information depending on how you interact with our store:

A. Information You Provide Directly

  • Identity & Contact Data: First name, last name, email address, billing address, shipping/delivery address, and telephone number.

  • Order & Customization Details: Custom specifications, uploaded files, or notes provided for made-to-order 3D prints, custom resin pours, or commissioned artwork.

  • Customer Support & Communications: Records of messages, inquiries, unboxing videos (for transit damage claims), or feedback you send to us.

B. Automatically Collected Data

  • Technical & Device Data: IP address, browser type and version, device identifiers, operating system, time zone settings, and network connection details.

  • Usage & Interaction Data: Products viewed, items added to cart or wishlist, navigation patterns, and timestamps of site visits.

C. Financial & Payment Information

  • We do not directly collect or store your full credit/debit card numbers, UPI PINs, or net-banking passwords. All payment transactions are encrypted and processed through PCI-DSS compliant third-party payment gateways integrated with Shopify (e.g., Razorpay, Cashfreee, or similar providers).

3. Lawful Basis and How We Use Your Data

We process your personal data only for specific, lawful purposes with your clear consent or as otherwise permitted by law:

  1. Fulfilling Your Orders & Contractual Obligations: To process payments, arrange shipping through courier partners, generate tax invoices, manage order updates, and handle validated transit-damage replacement claims.

  2. Platform Operation & Improvements: To operate, tailor, and optimize our Shopify-powered storefront and user experience.

  3. Customer Communication & Support: To send transaction confirmations, shipping notifications, and respond to your customer service requests.

  4. Security & Fraud Prevention: To authenticate accounts, monitor transactions for suspicious or illegal activity, and protect our intellectual property and systems.

  5. Marketing & Advertising: Only where you have opted in or as permitted by law, to send promotional emails, newsletters, or showcase targeted offers. You may unsubscribe from marketing communications at any time.

  6. Legal Compliance: To comply with applicable tax, e-commerce, and data privacy regulations, or to respond to lawful government requests.

4. Shopify and Third-Party Data Sharing

We do not sell, trade, or rent your personal information to third parties for monetary consideration. We disclose data only to trusted partners necessary to operate our business:

  • Shopify Inc. (E-Commerce Platform): Our store is hosted on Shopify. Your data is stored through Shopify’s secure data storage, databases, and general applications behind a firewall. Shopify collects and processes data about your interactions to provide and improve our Services. For more details, review the Shopify Privacy Policy.

  • Logistics & Shipping Carriers: We share your name, shipping address, and phone number with courier partners (e.g., Delhivery, DTDC, Blue Dart, India Post) solely to deliver your orders.

  • Payment Gateways: Integrated processors receive transaction and billing data to authorize and settle your payments securely.

  • Legal & Regulatory Authorities: We may disclose data when required by law, court order, or governmental authority to protect our legal rights or comply with statutory requirements.

5. Cookies and Tracking Technologies

We use cookies, pixels, and similar tracking technologies to enhance site functionality, remember your shopping cart, and analyze traffic:

  • Essential Cookies: Required for basic site navigation and checkout functionality.

  • Analytics & Performance Cookies: Help us understand how visitors interact with our catalog.

  • Preference & Marketing Cookies: Remember your settings and assist in delivering relevant promotional content.

You can manage or disable cookies at any time through your browser settings. Please note that blocking essential cookies may disrupt your checkout experience.

6. International Data Transfers

Because our store is hosted on Shopify and accessible globally, your personal data may be transferred to, processed, and stored in servers located outside your country of residence (including in India, the United States, and Canada). We ensure that all cross-border transfers comply with applicable data protection laws using standard contractual safeguards and recognized transfer mechanisms.

7. Data Retention and Security

  • Security Safeguards: We implement reasonable administrative, technical, and physical security measures (such as SSL encryption and access controls) to protect your data from unauthorized access, alteration, disclosure, or destruction.

  • Data Retention: We retain your personal data only for as long as necessary to fulfill the purpose for which it was collected, including satisfying legal, tax, accounting, or dispute-resolution requirements. Once the purpose is fulfilled or consent is validly withdrawn, your data is securely deleted or anonymized.

8. Children's Privacy

Our store and products are not directed to children under 18 years of age. We do not knowingly collect personal data from minors without verifiable parental or guardian consent. If you believe a minor has provided us with personal information, please contact us immediately to request erasure.


9. Your Legal Rights & Choices

A. Rights Under the Indian DPDP Act, 2023 (For Indian Residents)

If you reside in India, you are a Data Principal with the following statutory rights:

  1. Right to Information & Access: You may request a summary of the personal data we process and the identities of all Data Fiduciaries/processors with whom your data has been shared.

  2. Right to Correction & Erasure: You may request that we correct inaccurate or incomplete data, or erase personal data that is no longer necessary for the purpose for which it was collected.

  3. Right to Grievance Redressal: You have the right to register a complaint with our Data Grievance Officer and, if unresolved, escalate to the Data Protection Board of India.

  4. Right to Nominate: You have the right to nominate an individual to exercise your rights under the DPDP Act in the event of your death or incapacity.

  5. Right to Withdraw Consent: You may withdraw your consent to data processing at any time, without affecting the lawfulness of processing conducted prior to withdrawal.

B. Rights Under GDPR (For European Economic Area & UK Residents)

If you are located in the EEA or UK, you have the right to:

  • Access, rectify, or request deletion of your personal data.

  • Restrict or object to our processing of your personal data.

  • Request data portability in a structured, commonly used machine-readable format.

  • Lodge a complaint with your local supervisory data protection authority.

C. Rights Under CCPA/CPRA (For California Residents)

If you are a California resident, you have the right to:

  • Know & Access: Request details about the categories and specific pieces of personal information we have collected, used, or disclosed over the past 12 months.

  • Request Deletion: Ask us to delete your personal information, subject to legal exceptions.

  • Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

  • Do Not Sell or Share My Personal Information: Kalaadhara does not sell personal information for monetary value.

10. How to Exercise Your Rights & Contact Us

To exercise any of your statutory rights, withdraw consent, or report a data privacy grievance, please contact our Data Protection & Grievance Officer:

  • Entity Name: KalaaDhara – The Art Village

  • Grievance Officer / Email: info@kalaadhara.com

  • Phone Number: +91 7202845756

  • Business Address: Kalaadhara, 3rd Floor, Bluestar Computers & Studio, Lambe Hanuman Road, Jawahar Society, Varachha, Surat - 395006, Gujarat, India

We will verify your identity before processing any data access, correction, or deletion requests and will respond within the timelines prescribed by applicable law.